Return & Refund Policy – Surya Gift House
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At Surya Gift House, customer satisfaction is our priority. We take great care in manufacturing and delivering quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
Products may be eligible for return if:
The item received is damaged during transit.
The item received is defective or broken.
The wrong product was delivered.
The product received is significantly different from the ordered item.
To qualify for a return:
The return request must be submitted within 48 hours of delivery.
The product must be unused and in its original condition.
Original packaging, tags, and accessories must be retained.
Proof of purchase/order confirmation must be provided.
2. Non-Returnable Products
The following products are generally not eligible for return:
Customized or personalized products
Bulk or wholesale orders
Products damaged due to improper handling after delivery
Items returned without original packaging
Clearance, sale, or promotional items (unless damaged or defective)
3. Damaged or Defective Products
If you receive a damaged or defective product:
Contact us within 48 hours of delivery.
Share:
Order Number
Product Photos
Photos of the Package
Brief Description of the Issue
Our team will review the request and provide a suitable resolution.
4. Return Approval Process
All return requests are subject to inspection and approval.
Once approved, customers will receive return instructions.
Products must be returned in their original condition.
Surya Gift House reserves the right to reject returns that do not meet eligibility requirements.
5. Refund Policy
Refunds will be processed when:
The returned product is received and inspected.
The return request is approved.
The product qualifies under this policy.
Refund Methods
Refunds may be issued through:
Original payment method
Bank transfer
Store credit (where applicable)
6. Refund Timeline
After approval:
Refund processing: 3–7 business days
Bank or payment gateway processing: 5–10 business days
Actual credit timelines may vary depending on the payment provider.
7. Replacement Policy
Where possible, we may offer:
Product replacement
Exchange for the same item
Alternative product of equal value
This may be provided instead of a refund, depending on product availability.
8. Order Cancellation
Before Dispatch
Orders can be cancelled before shipment by contacting our support team.
After Dispatch
Once an order has been shipped, cancellation requests may not be accepted. Customers may initiate a return after delivery if eligible under this policy.
9. Return Shipping Charges
If the return is due to our error (wrong, defective, or damaged product), return shipping charges will be borne by Surya Gift House.
For any other approved returns, shipping charges may be deducted from the refund amount.
10. Limitation of Liability
Our liability is limited to the value of the purchased product. We are not responsible for indirect, incidental, or consequential losses arising from product use or delivery delays.
11. Contact Us
For returns, refunds, or replacement requests, please contact:
Surya Gift House
Khammam District, Telangana, India
Email: [Your Email Address]
Phone: [Your Contact Number]
Surya Gift House – Making Every Occasion Memorable.