Shipping Policy – Surya Gift House

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Thank you for shopping with Surya Gift House. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand our shipping procedures and timelines.

1. Order Processing

• Orders are processed after successful payment confirmation.

• Processing time generally takes 1–3 business days.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Bulk and customized orders may require additional processing time.

2. Shipping Coverage

We currently ship products across India.

For international shipping inquiries, customers may contact us directly before placing an order.

3. Delivery Timeline

Estimated delivery times:

Location	Estimated Delivery Time
Telangana & Andhra Pradesh	2–5 Business Days
South India	3–7 Business Days
Rest of India	5–10 Business Days
Remote Locations	7–14 Business Days

Delivery timelines are estimates and may vary depending on courier service availability and location.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.

• Promotional offers may include free shipping on selected products or minimum order values.

• Additional charges may apply for bulk orders or special handling requirements.

5. Order Tracking

Once your order is shipped:

• A tracking number will be provided via SMS, WhatsApp, or Email.

• Customers can track shipment status through the courier partner’s tracking portal.

6. Delays in Delivery

Delivery may be delayed due to:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier service delays

• Government restrictions or unforeseen circumstances

Surya Gift House is not responsible for delays caused by third-party courier services.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Surya Gift House will not be liable for:

• Delivery failures due to incorrect addresses

• Incorrect contact information

• Delayed deliveries caused by incomplete address details

Additional shipping charges may apply for re-shipment requests.

8. Damaged Packages

If you receive a damaged package:

1. Take clear photos of the package and product.

2. Contact us within 48 hours of delivery.

3. Provide your order number and supporting images.

We will review the issue and provide an appropriate resolution.

9. Lost Shipments

If your shipment appears lost or undelivered:

• Contact us with your order details.

• We will coordinate with the courier partner to investigate the issue.

• Resolution timelines may vary depending on courier policies.

10. Bulk & Wholesale Orders

For wholesale, retailer, and bulk orders:

• Shipping charges may be calculated separately based on order size and destination.

• Delivery schedules will be communicated during order confirmation.

11. Order Cancellation Before Shipping

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

Please refer to our Return & Refund Policy for further details.

12. Contact Us

For shipping-related queries, please contact:

Surya Gift House
Khammam District, Telangana, India

Email: [Your Email Address]
Phone: [Your Contact Number]

Surya Gift House – Making Every Occasion Memorable.